Click & Collect
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Floor To Door
Can't find your size, colour or style in-store? Our Floor to Door service allows you to place a direct order in-store for unavailable items and enjoy the convenience of having it delivered directly to your home.
How do I know what products are available for Click & Collect?
On each product you view, you'll be alerted with the stock availability for all stores. You can enter preferred stores by postcode.
How do I select Click & Collect at checkout?
Once you reach checkout, enter your address - the shipping methods will populate with your nearest Click & Collect locations.
How do I collect my Click & Collect order?
Once you're order is ready for collection at your nominated store, you'll receive a confirmation email from us.
Click & Collect is currently available in all standalone stores across Australia. To find your local store, please click here. Please note, stock is subject to availability.
Unfortunately, we do not transfer stock between stores for orders. If your preferred size or style is not available at your closest store, we suggest trying a different location.
Click & Collect allows you to place an order online and pick it up at your local Shoes & Sox store within 3 hours. To use this service, first select your store using the top banner on our website. Then, navigate to the product you’re interested in, select a size and check if the product is available at your local store. If it is, you can complete your purchase by adding to Cart and completing your order. Your order will be ready to collect at your nominated store within 3 hours, or once you have received an email notification that it’s ready for pick up.
No, there is no minimum spend or order quantity for Click & Collect.
You can pick up your order in-store within 3 hours, Monday – Friday, during store trading hours. Please ensure you have received an email from us notifying you that your order is ready to be collected prior to heading in-store.
If you have placed your Click & Collect order over the weekend and received notification that it is ready to be picked up, you are welcome to collect it. If you have not been notified that it is ready for collection, please wait to receive an email and head in-store when it comes through.
In some instances, like over weekends, it may take stores a little longer to fulfill your order. We strongly recommend allowing a full business day for fulfillment and notification to minimise any disappointment.
We will send you an email once the order is ready to be collected, typically, within 3 hours of the order being placed. We will also let you know about any issues with your order, for example, if we’re unable to fulfill it.
Placing a Click & Collect order does not automatically book you into a fitting. If there is a queue when you collect your order, you will be added to the ‘no fit’ queue and promptly served to pick up your order. If you wish for the shoes to be tried on your child, you will either need to join our fitting queue, or make a booking once you’ve been notified that your order is ready to collect.
You will be required to show your photo ID, proof of address and notification that your order ready for collection. If you are unable to provide these, we will not be able to give you the order.
Yes, they will need a copy of your Click & Collect order confirmation and a screenshot or photo of your photo identification.
You will have 10 days once your order is ready for collection. After this time, your order will be refunded.
Due to the short turnaround times, we may not always be able to change your order before it is fulfilled by the store. Please get in touch with us at support@shoesandsox.com.au as soon as possible. However, if it has been fulfilled, please head in-store and the team will be able to change this over or issue a refund.
Please take your order back to your local Shoes & Sox standalone store and show the staff your order confirmation email. They will be able to refund, exchange, or issue a store credit as applicable. If you wish to return your order to our online warehouse, please get in touch with the support team at support@shoesandsox.com.au. Please note there is a non-refundable postage cost that is incurred by the customer when sending any returns back to our warehouse.
